Wholesale Signs

Terms and Conditions

1. Services Offered
   We, Mulberry Web (Fabrication) Limited, offer bespoke sign manufacturing services to sign makers and traders. Our services involve creating custom signs according to the specific requirements provided by the customer.
2. Payment
   Customers are required to pay for our services upfront before we start working on their sign projects. Payment can be made through the available payment methods specified on our website.
3. Order Cancellation and Refunds
   a. If an order is canceled before we start the manufacturing process, a full refund will be provided to the customer.
   b. Once we have started working on the sign project, if the customer chooses to cancel the order, the refund will be limited to the cost of time, labor, and materials already invested in the project up to that point.
   c. Due to the bespoke nature of our services, we do not offer refunds or returns once the sign project is completed and delivered.
4. Artwork and Proofing
   a. Customers are responsible for providing the artwork and design files required for their sign projects.
   b. We do not provide extensive artwork design services. Customers should thoroughly check their provided artwork for errors, accuracy, and any other issues.
   c. We will review the provided artwork for basic compatibility with our sign manufacturing process, but we do not guarantee the accuracy or suitability of the artwork.
5. Business-to-Business (B2B) Transactions
   All our services are deemed business-to-business (B2B) transactions. By using our services, customers acknowledge and agree that they are purchasing our services for business purposes and not as consumers.
6. End-User Responsibility and Liability
   a. It is the responsibility of the end-user to ensure proper installation, usage, and maintenance of the signs provided by us.
   b. The end-user should have appropriate insurance coverage to protect against any issues arising from installation, manufacturing defects, or other related matters.
   c. We shall not be held liable for any damages, injuries, or losses resulting from the end-user's failure to install, use, or maintain the signs properly.
7. Ownership and Payment Terms
   a. Until full payment is received, all goods supplied by us remain our property.
   b. If credit or pre-payment terms are agreed upon, payment must be made within 30 days from the date of invoice.
   c. In case of late payment, interest will be charged at the UK base rate plus 4.5% per month on the outstanding amount.
8. Chargeback and Cardholder Disputes
   a. In the event of a chargeback or cardholder dispute, we reserve the right to charge a fee of £100 per claim if the customer has not attempted to resolve the issue with us directly.
9. Website/Portal Colors and Styles
   a. The colors and styles displayed on our website or portal are provided as a guide only and may vary in actual production.
   b. Customers who require samples of specific colors or styles are encouraged to contact us directly to request samples before placing an order.
10. Disclaimer of Warranties
    a. While we strive to provide high-quality sign manufacturing services, we cannot guarantee or warrant the suitability, accuracy, or completeness of the signs created for our customers.
    b. We make reasonable efforts to ensure that the signs meet the specific requirements or expectations of our customers; however, variations may occur due to factors beyond our control.
    c. We encourage customers to thoroughly review and approve all design proofs and specifications before the sign manufacturing process begins.
    d. Any claims or issues regarding the suitability, accuracy, or completeness of the signs should be reported to us promptly, and we will make reasonable efforts to address and resolve them to the best of our ability.

Please note that by using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.